Franciscan Outreach Association 

1645 W. LeMoyne Street, Chicago, IL 60622

Telephone (773)278-6724  Fax (773)278-7120

 

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Case Management Program -

One-on-one help in creating a better life

Imagine for a moment that you suddenly became homeless.  

Perhaps you are fortunate enough to have a small bag of your belongings with you, perhaps not. The police have referred you to an overnight shelter where you are greeted warmly by friendly faces. You are given a bed and a meal and slowly begin to move beyond your immediate concern for how you will survive through the night. "What next?" you ask yourself.

Here is where our case managers come in. Our trained case managers introduce themselves to our guests and work with them one-on one to solve the problems that are keeping them homeless. Moving beyond homelessness is complicated because most of our guests have more than one difficulty. Often, these are the same difficulties that caused their homelessness in the first place.

Our case managers help our guests every step of the way. They work with our guests one-on-one to help them:

• find housing

• identify needs

• set goals

• establish priorities

• find service providers that can help

• determine eligibility requirements

• determine availability of appropriate programs

• set appointments

• complete applications for various programs, and

• identify the next problem or issue to be worked on.

What exactly did our case manager do? Click here to go to our Case Management Statistics page.

In 2010, our case managers made at least 8,503 contacts with 1,349 different guests. They discussed 13,964 distinct issues, which included...

We also have collaborative arrangements by which other agencies provide services to our guests at our sites. Click here to go to our Collaborations page. Statistics from collaborators appear on our Case Management Statistics page.

You can read about some of the guests that our case managers help in our newsletter. You can subscribe to our newsletter and learn more about how our case management program helps the homeless.

Your support helps us pay for this valuable program that helps change lives. To donate now, click here.