Franciscan Outreach Association 

1645 W. LeMoyne Street, Chicago, IL 60622

Telephone (773)278-6724

 

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Case Management Statistics for 2006

 The goals of the Case Management Program at Franciscan Outreach Association are to reach out to our guests to provide the practical assistance and encouragement that our guests need to build a better life. Case managers connect guests with resources and services that can help them overcome the obstacles in their way.  We currently provide case management services at the Marquard Center, Franciscan House, at St. Peter’s Church and at Chicago Temple, both of which are located in Chicago’s Loop. 

 ~Sites of Engagement ~

            Clients are engaged at our two emergency service sites, the Marquard Center Soup Kitchen and Franciscan House of Mary & Joseph shelter, and downtown at either St. Peter’s Church or Chicago Temple in Chicago’s Loop.  The following chart shows the sites of engagement of our 2006 case management clients and the number of case management clients we served over the course of a year. 

 ~Percentage of Guests Engaged in Case Management~

             The percentage of our guests engaged in our case management services equals the unduplicated number of case management clients divided by the estimated total unduplicated number of clients from both sites.  Many of our guests already receive case management services from other sources, including mental health care providers and veterans’ services. Our estimated number of unduplicated clients

 ~ Number of Case Management Contacts ~

 In 2006, our case managers made 8,408 contacts with their clients.  The following chart details the number of case management contacts per month by site:   

 ~ Types of Activities ~

     The different categories of activities our case managers keep track of are as follows:

Engagement:  A case manager talks to a guest about his or her problems and offers him or her case management services.  Sometimes a case manager has to reach out to a guest several times before the guest will work with the case manager.

Outreach:  A case manager reaches out to a guest off-site and attempts to engage them in case management services. 

Intake:  A case manager fills out a formal intake form with a guest.  The intake includes information such as demographics, primary issues the client came to discuss, sources of income, and legal history.  Case managers have recently begun using the Homeless Management Information System to do formal intakes. 

Networking:  A case manager contacts specific programs for a client.  Networking involves asking about availability, determining admission requirements, and setting appointments for the client.

Referral:  A case manager provides a client with specific information about a service provider.  This can take the form of a phone call or a letter to the service provider.   

Follow up:  A case manager checks on the progress made towards client goals.  This includes a variety of activities, such as asking a client how things are going, calling a program to see if a client enrolled as planned, or helping a client with any road blocks.  

The number of activities is greater than the unduplicated number of clients because engage in more than one type of activity with most of their clients.

~ Verified Successes ~

             Another measure of our Case Management Program is to quantify the number of times one of our case managers was able to verify that a client's goals were met. In most cases, it is difficult for our case managers to know whether a client has met a goal. Since our clients are homeless, follow up is often difficult and the number below underestimates the true positive impact of our program.  The number of times a case manager was able to verify that a goal was met in 2006 was as follows:  

~ Issues ~

 The following chart summarizes the issues raised by case management clients.  The number of issues exceeds the number of contacts because clients often need help with more than one issue during each meeting.